Your satisfaction is our top priority. If you have a problem with a transaction, just email us at service@clubcicada.com and we will work with you to resolve the issue. We will make every effort to respond to all customer service inquiries promptly.

Event Refund Policy: Sorry, no refunds unless an event has been canceled or postponed by The Cicada Club.

Event Cancellation Policy: The Cicada Club reserves the right to cancel an event due to circumstances which would make the event non-viable. If The Cicada Club cancels an event, ticket purchasers will be offered a full refund. Should circumstances arise that result in the postponement of an event, ticket purchasers will have the option to either receive a full refund or use their tickets for an event at the new, future date.

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